About Us:

We are a company dedicated to elevating human experience. We focus on providing exceptional service. Our team has grown from 30 to 50 people in the past 12 months. We have ambitious goals, including reaching £10 million in revenue and growing to 100 employees by 2027, while expanding into the Middle East and Northern Ireland.

Join Us:

• Be part of a values-driven, globally expanding technology consultancy.

• Make a significant impact on our clients' and Coastie satisfaction and growth.

• Fulfilling career opportunities await those who align with our vision and values.

This role requires a strategic thinker with outstanding common sense, exceptional project management skills, and the ability to build strong connections with people. The Chief of Staff will act as a force multiplier, ensuring the CEO’s vision is executed efficiently and effectively, while also anticipating and solving problems before they escalate.

What does your day-to-day look like:

• Strategic Partnership: You must be adept at working closely with the CEO to prioritise tasks and initiatives, acting as a trusted advisor to ensure alignment with company goals and the CEO’s vision. Your primary responsibility will be to clear the CEO’s path, remove distractions, and prevent problems from reaching their desk.

• Force Multiplier: You should have the capability to amplify the CEO’s impact by managing key initiatives, streamlining decision-making processes, and ensuring the executive team is focused on the CEO’s priorities. You will need to anticipate needs and deliver solutions before issues arise.

• Proactive Problem-Solving: We are seeking a Chief of Staff who can actively scan for signs of complications, disputes, and other concerns that could develop into bigger problems. You should be skilled in implementing processes and policies to prevent issues from escalating, allowing the CEO to focus on driving the highest impact.

• Confidentiality and Discretion: The expectation would be that you handle sensitive information with the highest level of discretion, acting as a gatekeeper and confidant to the CEO. Deep trust and the ability to act as an extension of the CEO’s leadership are essential.

• Delegation and Coordination: Being proficient in delegating tasks that do not require the CEO’s personal attention, ensuring that all components of the organisation operate in harmony. You will need to oversee and orchestrate work across teams to create order from chaos.

• Organisational Alignment: The ideal candidate will serve as a liaison between the CEO and other executives, staff, and stakeholders. You must ensure cohesive communications, both internal and external, and maintain alignment across the leadership team.

• Operational Efficiency: We are looking for someone who can develop and implement operational processes to improve efficiency and scalability. You will oversee keyprojects, ensuring they are completed on time and within budget.

• Support Business Growth: You should play a pivotal role in expanding into new markets, including the Middle East and Northern Ireland. Your responsibilities will include assisting with financial control, budget forecasting, cash flow forecasting, and supporting sales activities and customer relationships.

• Communication and Feedback: You must provide honest and candid feedback to the CEO, acting as a sounding board and advisor. Helping the CEO maintain a clear vision and measure success through continuous improvement will be crucial.

What we seek in you:

• MBA (or in Management or a related field) or Chief of Staff experience

• Experienced at planning and leading strategic initiatives

• Strong background in cross-functional and interdepartmental engagement

• Strong business and financial acumen, as well as a strong understanding of a profit and loss statement

• Comfortable with ambiguity and bias towards action

• Open to a wide variety of perspectives, including ones that run counter to their own

• Extremely versatile, dedicated to efficient productivity

• Skilled at driving alignment (and driving harmony is a real plus!)

• Aptitude for being highly influential between functions

• Commitment to quality and excellence in everything!

• Proven experience in managing complex projects and leading cross-functional teams.

• Strong analytical skills with the ability to use data to drive decisions.

• Ability to manage multiple priorities in a fast-paced environment.

• Deep understanding of the importance of confidentiality, discretion, and acting as a

strategic partner to the CEO

Our Coastie Culture and Values

Cielo Costa is a values-driven business focused on becoming "the world’s most desired technology consultancy." We value respect, courage, gratitude, ownership and thoughtfulness.

Our workplace supports our people's ambitions and potential. We view challenges as growth opportunities and emphasise empathy and compassion in overcoming them. Our customers value reliable, trustworthy partnerships that foster mutual growth.

Founded in 2016, Cielo Costa has grown to over 40+ staff across ten countries, serving clients like Gucci, Currys, and GoCompare. Our headcount nearly doubled in 2023, and we aim to expand globally, offering more services. We want people to love working with us and boast about it.

Aligning with Cielo Costa Culture and Values:

The Chief of Staff at Cielo Costa will embody our core values of Respect, Courage, Gratitude, Ownership, and Thoughtfulness in the following ways:

Respect: The Chief of Staff will treat all colleagues and stakeholders with the highest level of respect, recognizing the unique contributions everyone brings to the team. By fostering a respectful environment, they will ensure that every team member feels valued and heard.

Courage: They will demonstrate courage by taking bold steps to drive the company forward, challenging the status quo when necessary, and making tough decisions that align with the CEO’s vision and the company’s long-term goals.

Gratitude: Showing appreciation for the efforts and achievements of the team, the Chief of Staff will cultivate a culture of gratitude. They will celebrate successes, both big and small,and encourage a positive, appreciative workplace atmosphere.

Ownership: By taking full ownership of their responsibilities, the Chief of Staff will lead by example. They will ensure accountability within the executive team and across the organisation, empowering others to take responsibility for their work and contributions.

Thoughtfulness: The Chief of Staff will act with thoughtfulness in all interactions and decisions. They will consider the broader impact of their actions on the team and the company, ensuring that all initiatives are aligned with our mission and values.