About us:

Cielo Costa is a values-driven, globally expanding consultancy specialising in Microsoft technologies. We pride ourselves on our exceptional team dynamic and our ability to craft solutions that intelligently resolve real business problems. Our expertise spans full-stack web development, SharePoint, Microsoft 365, and Microsoft Azure.

Role overview:

As a Microsoft 365 (M365) Consultant, you will design, implement, and optimize Microsoft 365 solutions for our clients. Your role will involve providing expert guidance, conducting system audits, and ensuring the seamless operation of M365 environments. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach.

Key responsibilities:

• Solution design and implementation: Design and implement tailored Microsoft 365 solutions to meet client needs.
• Best practices and optimisation: Provide expert guidance on M365 best practices and optimisation strategies.
• System audits and performance monitoring: Conduct system audits, performance monitoring, and generate reports.
• User management: Manage user accounts, licenses, and access rights.
• Technical support and issue resolution: Collaborate with IT teams to implement new features and resolve technical issues.
• Training and support: Offer training and support to end-users.
• Continuous learning: Stay current with the latest Microsoft 365 developments and best practices.

What we seek in you:

Technical competence:

• Proven experience in Microsoft 365 administration and troubleshooting.
• Strong knowledge of Exchange, SharePoint, Teams, and Azure.
• Familiarity with PowerShell scripting for automation.

Leadership and communication:

• Excellent problem-solving skills and attention to detail.
• Strong communication and stakeholder management skills.
• Ability to work independently and as part of a team.

Customer-centric approach:

• Understand customer needs and provide tailored solutions.
• Address customer challenges promptly and find effective solutions.
• Educate customers about M365 practices and how they enhance their experience.

Professional development:

• Microsoft certifications (e.g., Microsoft 365 Certified Administrator, Microsoft 365 Certified: Modern Desktop Administrator).
• Commitment to continuous learning and professional growth.

Our technology philosophy:

• Ethical standards: Maintain high ethical standards in both external and internal relationships.
• Adaptability: Stay sensitive to external forces affecting our industry and adjust accordingly.
• Fact-founded approach: Base decisions on evidence and data.
• Innovation: Embrace innovation as part of our DNA.
• Customer satisfaction: Build strong relationships with customers and prioritise their needs.
• Guiding principles: Our philosophy evolves over time, influenced by leadership, trial and error, and our commitment to excellence.